Nexly Systems · ABN 28 573 650 591 · [email protected] · Last updated 8 October 2026
Nexly Systems ("we", "us") respects your privacy and handles personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Business customers: name, business name, email, phone number and billing details. Callers to our customers: phone number, the contents of SMS conversations, and details they choose to share such as name, suburb, job details and preferred times. Website visitors: details you enter in our forms, and basic technical information such as browser type and pages visited.
We collect information directly from you: when you fill in a form on our website, email or text us, or sign up as a customer. When you call a business that uses Nexly and the call is not answered, the call is forwarded to our system, which records your phone number and the SMS conversation that follows.
To provide our missed-call text-back and booking service, send messages on behalf of our customers, provide support and monthly reports, bill for our services and meet legal obligations. We only send marketing messages to people who have agreed to receive them. We do not sell personal information.
Our AI assistant collects job details and, on the Pro plan, offers available appointment times. It does not decide whether a job is accepted or what it costs. Those decisions are made by the business you called.
The business you called, and service providers we use to run the service (such as our CRM, SMS and AI providers). Some providers may store data outside Australia, including in the United States. We do not use caller conversations to train our own AI models.
Please do not share medical or other sensitive details by SMS. Only share what is needed to book or quote a job.
Information is stored in secure, access-controlled systems run by our service providers. We keep it only for as long as it is needed to provide the service and meet legal obligations. When a business stops using Nexly, we delete or de-identify its callers' information within 90 days unless the law requires us to keep it.
Our website may use cookies and similar technology to make forms work and to understand how the site is used. You can block cookies in your browser settings, but some features may not work.
Messages are sent by an automated assistant on behalf of the business you called. Reply STOP at any time to stop receiving messages.
You can ask to access or correct your information, or make a privacy complaint, by emailing [email protected]. We aim to respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Nexly Systems provides automated missed-call SMS follow-up (Basic) and automated appointment booking (Pro). Features marked "coming soon" are not yet available and are not included in current plans.
Plans are billed monthly in advance in Australian dollars. There is no lock-in contract. You can cancel by emailing [email protected] before your next billing date, and the service will stop at the end of the paid period.
You must have the right to contact the people who call your business, keep your business details and availability up to date, and use the service lawfully, including under the Spam Act 2003 (Cth). If your business handles health or other sensitive information, you are responsible for your own obligations to your clients.
The service uses AI, which can make mistakes. Please review conversations and bookings. We do not guarantee any particular number of leads, jobs or revenue.
We may suspend the service if it is used unlawfully, to send spam, or if fees are unpaid. We will contact you first where reasonable.
Nothing in these terms excludes your rights under the Australian Consumer Law. To the extent the law allows, our liability is limited to resupplying the service or refunding fees paid for the affected month.
We may update this page from time to time. We will email current customers about any significant change before it takes effect.
These terms are governed by the laws of Queensland, Australia.
Nexly Systems, ABN 28 573 650 591, [email protected]